Neiman Marcus Group is now offering free standard shipping and returns for all domestic purchases made online through neimanmarcus.com and bergdorfgoodman.com as well as Neiman Marcus and Bergdorf Goodman stores.
“The customer has always been at the center of the Neiman Marcus business model. Permanent free shipping and returns have been a top request and we are happy to be able to make this change just in time for the holiday shopping season.” said Wanda Gierhart, Chief Marketing Officer, Neiman Marcus Group.
Neiman Marcus and Bergdorf Goodman have made numerous enhancements in the past year to make shopping easier for all customers. Internationally, customers in over 100 countries can now easily order from neimanmarcus.com in the currency of their choice with shipping costs and applicable duties and taxes calculated for them. All international orders over $100US will ship free of charge.
Every Neiman Marcus associate has a smart phone loaded with apps to help them stay in touch with customers about alterations, merchandise delivery and new items of interest. In addition, iPads are being used in selected departments in all stores to give customers access to online inventory as well as what is currently available in store.
Online, customers can keep beauty basics and other essentials on hand with the Neiman Marcus and Bergdorf Goodman replenishment service. Items will be automatically shipped to customers at the interval she selects. While shopping online, a customer can use the convenient “Find In Store” button that locates an item in a store within a certain specified radius.
The Bergdorf Goodman website recently underwent a full redesign to reflect the editorial feel of their quarterly magazines and further facilitate the customer’s luxury shopping experience. Neiman Marcus and Bergdorf Goodman are continually integrating survey feedback from customers that allow the stores to elevate service levels to the highest degree.
Here’s to quality shopping & free shopping!